GOING 2 COM

1. Introduction

We at GOING 2 COM respect the privacy of all users (passengers and drivers) and are committed to protecting their personal data in accordance with applicable laws and regulations in the Kingdom of Saudi Arabia. By using the website or application, you agree to the collection, use, and processing of your data in accordance with this policy for the purpose of providing a safe and efficient service. We emphasize that privacy is not just a legal obligation, but a core part of user trust that we are committed to maintaining.

2. Information We Collect

First: Information You Provide Directly

We collect data that you provide when registering or using the service, such as:

• Full name (to identify you within the system)

• Phone number (for communication and account verification)

• Email address (for notifications and support)

• Payment information (to complete financial transactions)

• ID image (for drivers for security verification)

• Vehicle information (for drivers to ensure compliance with standards) This data is used to create your account and provide the service safely and reliably.

Second: Information Collected Automatically

Some data is collected automatically when using the application, such as:

• Geolocation (GPS) while using the application

• Device type and operating system to improve performance

• IP address to enhance security

• Trip history to track usage This data helps in operating the application efficiently and improving user experience.

Third: Transaction Information

We collect data related to in-app activities such as:

• Trip details

• Payment amounts

• Order history This information is necessary for managing financial operations and ensuring transparency.

3. How We Use Information

We use your data for the following purposes:

• Operating the service and facilitating trips

• Matching passengers with drivers intelligently

• Processing payments securely

• Improving user experience and developing the application

• Communicating with you (support – notifications)

• Preventing fraud and enhancing security We ensure that data is used only to the extent necessary to achieve these purposes.

4. Data Sharing

First: Within the Service

• Sharing some data with drivers (to complete the trip)

• Sharing some data with passengers (such as name and location)

Second: External Parties

Your data may be shared with:

• Payment service providers

• Technology and hosting companies

• Government authorities upon legal request 📌 We will not sell your data to any third party for marketing purposes without your explicit consent.

5. Geolocation

Location data is used to:

• Determine trip locations accurately

• Guide drivers and track routes

• Enhance safety during trips 📌 Location data may be collected even when the application is running in the background (depending on your device settings).

6. Data Protection We implement security measures such as:

• Data encryption

• Advanced electronic security systems

• Restricted access to authorized personnel only 📌 However, no system can guarantee 100% security over the internet, but we take all reasonable measures to protect your data.

7. Data Retention

We retain your data:

• For the duration of your use of the service

• Or as required by applicable laws and regulations 📌 Some data may be retained for legal or security purposes even after account deletion.

8. User Rights

You have the right to:

• Access your data

• Request correction

• Request account deletion

• Withdraw consent for data processing 📌 Some requests may be subject to legal limitations.

9. Cookies

We use cookies for:

• Improving performance

• Analyzing usage

• Personalizing the experience 📌 You can disable cookies through your browser settings, but this may affect some application features.

10. Driver Accounts (Important)Additional data is collected for drivers such as:

• Driving license

• Vehicle details This is used to verify eligibility and ensure safety.

Children’s Privacy

The service is not intended for individuals under 18 years old, and we do not knowingly collect their data.

Policy Updates

We reserve the right to update this Privacy Policy at any time, and updates will be published within the application or website.

Contact Us

For inquiries or privacy requests, you may contact us via:

• Email

• In-app support ⚠

Important Notes

• Your use of the application constitutes full acceptance of this policy

• The application operates as an intermediary between passengers and drivers

• Data is shared only to the minimum extent necessary to provide the service ✅

Simplified Summary

• We collect your data to operate the service

• We protect it as much as possible

• We share it only when necessary