Simplified Privacy Guide
Last Updated: April 6, 2026
At GOING 2 COM, we believe that legal language should not be a barrier to understanding your rights. We have rewritten our privacy policy in a clear and transparent style to explain exactly how we handle your data, what your rights and obligations are, whether you are a passenger or a driver, and how we manage this system to ensure safety and comfort for everyone.
1. Passengers (Transport Service Users)As a passenger, you trust us to transport you from one place to another. We take this trust seriously and only collect the data necessary to ensure you reach your destination safely and easily.Data We Collect About You
Basic information: Name, phone number, and email to create your account and communicate with you. Geolocation data: We collect your precise location (GPS) only when the application is opened and during the trip to enable the driver to reach you and track the safety route. Payment information: Credit card data or e-wallets, which are processed through secure payment partners (we do not store your full card number). Trip history and ratings: Places you visited, trip history, and ratings you give or receive to improve service quality.Your Rights as a Passenger
Access and transparency: You have the right to request a copy of all your data registered with us at any time through the application settings. Right to be forgotten: You have the right to delete your account and permanently erase your personal data, except for data that the law requires us to retain for a specified period (such as invoices). Location control: You have the right to disable geolocation tracking from your phone settings, noting that this may require manually entering pickup addresses. Know the driver’s identity: You have the right to view the driver’s name, photo, vehicle type, and plate number before boarding the vehicle to ensure your safety.Your Obligations as a Passenger
Accuracy of information: Provide correct and updated data (such as an active phone number) to ensure proper service operation. Respect driver privacy: It is strictly prohibited to photograph the driver or record their voice inside the vehicle without explicit permission. Account confidentiality: Keep your password confidential and do not share your account with unauthorized persons. Fair use: Do not use the application for fraudulent purposes or request fake trips that waste drivers’ time.
2. Drivers (Partners in Success)
As a driver and partner in GOING 2 COM, you represent the true interface of our services. We collect your data to ensure passenger safety and protect your financial and professional rights.
Data We Collect About You
Official documents: National ID, driving license, vehicle registration, and criminal record (to ensure safety and reliability). Continuous location tracking: We collect your geolocation data throughout the period you are active on the application (online) to direct nearby passenger requests to you. Financial data: Your bank account details to transfer your earnings and financial dues periodically. Performance records: Trip acceptance and cancellation rates, passenger ratings, and their feedback regarding driving quality and vehicle cleanliness.Your Rights as a Driver
Financial transparency: You have the right to view your earnings details, deducted commissions, and trip cost in a clear and immediate manner. Identity protection: We mask your real phone number when communicating with passengers through the application to prevent disturbance after the trip ends. Disputing ratings: You have the right to submit complaints against unfair ratings or malicious complaints from passengers, which will be reviewed by the support team. Independence: You have the right to choose your working hours and accept or reject trips based on the displayed destination (according to the fair use policy).Your Obligations as a Driver
Document updates: You must renew your driving license and vehicle documents and upload them to the application before their expiration. Protect passenger data: It is strictly prohibited to retain passengers’ phone numbers or addresses or contact them for any personal purpose after the trip ends. Route compliance: Use the approved navigation system and do not deviate from the agreed route unless requested by the passenger. Incident reporting: You must report any traffic accident or security issue occurring during the trip to the company immediately.
3. The Company (GOING 2 COM)
As the platform that connects passengers and drivers, we bear a major responsibility in managing and protecting data and ensuring a balance of rights between all parties.
How Do We Use Data?
Smart matching: We use algorithms based on geolocation to connect the nearest available driver to the passenger to reduce waiting time. Improving safety: We analyze trip and rating data to detect abnormal behavior and block accounts that pose a risk to the community. Service development: We use aggregated and anonymized data (that does not identify you) to study traffic patterns and improve application efficiency. Legal compliance: We retain certain financial and trip records to comply with tax laws and local regulations.
Company Rights
Platform management: We have the right to suspend or terminate the account of any passenger or driver who violates the terms of service or engages in abusive behavior. Policy updates: We have the right to amend this privacy policy, with a commitment to notify all users of any major changes before implementation. Data sharing when necessary: We may share specific data with security or judicial authorities only upon an official and documented legal request. Third-party services: We may share limited data with trusted service providers (such as map services or payment gateways) to operate the application, under strict confidentiality agreements.Company Obligations
Maximum encryption standards: We are committed to protecting all your personal and financial data using the latest encryption technologies to prevent unauthorized access. No data selling: We are fully committed not to sell your personal data to any external advertising or commercial entity under any circumstances. Algorithm transparency: We are committed to explaining how trip pricing is calculated and how requests are fairly distributed among drivers. Fast response: We are committed to providing a technical and legal support team available to respond to privacy inquiries and process data deletion or modification requests as quickly as possible.
Do you have additional questions about your privacy? You can contact our Data Protection Officer via email: [email protected]
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